Emotional Intelligence In Customer Service
Prior to conducting our Customer Service Workshops, we sometimes have to meet customers to access what the level of service of the company is like. Having interviewed a number of
You Can Take Charge Of Your Emotions
“We cannot always control our thoughts, but we can control our words, and repetition impresses the subconscious, and we are then master of the situation.” Jane Fonda, TV actress Managing
Optimism & Reframing
Optimism is more than thinking positive. It is not about persistently using positive affirmations and expecting events will be in your favour. It is not just about focussing on positive
